Maid Tidy LLC Terms and Conditions

Payment

 

A valid credit card must be kept on file prior to scheduling of services. We currently use “Jobber” to secure and process your credit card information. Payment for cleaning services is due, in full, within 24 hours of receiving an invoice unless other agreements are made between Maid Tidy LLC and the client.

 

Maid Tidy LLC conveniently accepts payment in the following forms: Cash, Personal Check, Venmo and Credit Card. Venmo is our preferred method of payment. When invoiced, if you did not pay with cash or check, you will be sent information to pay online with our “Jobber” software, or via our Venmo information.

 

If you would like us to automatically charge the card on file, please let us know.

 

If you choose to pay by check or cash on a regular basis, and no one is going to be home on the day of your scheduled cleaning service, payment must be left at the residence.

 

If payment is not made within 48 hours of the date of service, the credit card on file will be charged.

 

In the event all payment methods fail, Maid Tidy LLC may charge a late fee for any outstanding amounts. A late fee in the amount of 10% will be charged for each month the outstanding invoice is not paid. Customers shall be responsible for all costs of collection (including reasonable attorney’s fees) to collect overdue amounts.

 

Maid Tidy LLC reserves the right to adjust client rates at any time. You will be notified prior to the next scheduled cleaning of any price increases.

 

Estimates and Quotes

 

Maid Tidy may provide an estimate over the phone or through text or email. Estimates are based on information and services requested without seeing the home. The final price during cleaning may change in accordance with the scope of the actual job.

 

Maid Tidy may provide an in-person quote based on services requested while viewing the home. Any additional requests made at later dates may be subject to additional charges.

 

Vacation rental turnover cleans are based on “Green”, “Yellow”, and “Red” home condition system. “Green” condition homes are well kept by the guest and require basic turnover services. “Red” condition homes have been left extremely messy by the guest and require deeper cleaning. “Yellow” are in between.

 

Quotes will be based on a “Green” condition home. “Yellow” and “Red” condition homes will take more time than quoted and cannot be quoted ahead of time due to unexpected cleaning requirements.

 

Maid Tidy will communicate with the client as soon as possible if a home is in a “Yellow” or “Red” condition.

 

Dissatisfactory Services Provided

 

We pride ourselves in giving superior service to our clients. We go above and beyond to make sure you are completely satisfied with your cleaning service. If you are dissatisfied with an agreed upon cleaning service for any reason, please contact us within 24 hours of your cleaning and we will schedule a return to re-clean the areas of concern at no additional cost to you.

 

Cancellation Policy

 

Please consider our scheduling/preparations and that we are reserving a time slot for your cleaning with an employee scheduled.

 

If a client needs to cancel a scheduled cleaning appointment, 48 hours’ notice to Maid Tidy is required. Notice may be given by email, text, or phone. Should the client fail to give 48 hours’ notice, the client will be charged $55.00 or 50% of the scheduled appointment’s estimated invoice amount, whichever is greater, to the card on file.

 

If we are unable to access the home upon arrival, or we are turned away at the door, a cancellation/lockout fee equal to 100% of the scheduled appointment’s estimated invoice amount will be charged to the card on file.

 

If Maid Tidy needs to make a change to your scheduled appointment, we will try to give as much notice as possible.

 

Arrival Day/Time

 

Cleaning service occurs between 8:30am – 5:30pm on your scheduled day. Given that each home that we clean varies in the amount of time it takes to clean, we cannot guarantee an exact arrival/departure time but will always do our best to be on time, as scheduled.

 

If for any reason we need to reschedule due to staff illness or other unforeseen circumstances, we will give you as much notice as possible.

 

Pets

 

Maid Tidy LLC loves them! But please secure any pet that may be a threat to our staff and please let us know whether the pets can be let outside.

 

Valuables

 

Should you decide that you would like us to clean items of monetary/sentimental value, the following release of liability shall be in effect:

 

Client hereby releases Maid Tidy LLC from all liability arising out of cleaning these items. Client understands that he/she is completely responsible for repairing or replacing any damaged item or items even if Maid Tidy LCC may have caused the need for repair or replacement.

 

Excluding items of monetary/sentimental value, accidents are bound to happen sometimes. We do our best to prevent this and effective communication is very important.

 

1. We will pay up to $100 per breakage item, when the value is verifiable. If the damage is valued at more than $100, a Liability Insurance Claim and Investigation will need to be opened through our insurance carrier. Breakage must be reported within 24 hours of cleaning service.

 

2. We take responsibility for our staff and their actions. Our policies are designed to help minimize risks. We will personally review any unresolved incident to ensure the fairest resolution possible.

 

Supplies and Equipment

 

To ensure the best quality and consistency of services, Maid Tidy LLC uses its own cleaning supplies and equipment. You may supply any additional cleaning supplies or solutions at your own discretion. Maid Tidy LLC offers non-toxic, non-fragranced cleaning products upon request.

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Service Limitations

 

We do not climb higher than a 3-step ladder. We cannot move excessively heavy or large furniture but will try to reach a visible place with an extension cleaner.

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If an area in the home is considered or has the potential to be considered a biohazard, that area will not be cleaned (emptying/cleaning cat litter boxes, human/animal excrement, etc.) Due to health and safety reasons, we are unable to clean up mold as well as pest (flea and rodent infestations, etc.) human or pet waste/bodily fluids. If we come into a home that requires this type of cleaning, we will skip the affected rooms and discount the client accordingly.

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It is to the client’s advantage to have the home picked up as much as possible, allowing us to be able to get to all areas so that we can optimize your cleaning. If such areas/surfaces are cluttered at the time of cleaning, we will clean around those areas, and you will be notified. If a home is deemed too cluttered for an effective cleaning at the time of arrival, no cleaning will be performed, and our cancellation policy will apply.

 

We do not clean up illicit or recreational drugs or paraphernalia, and do not clean homes with excessive secondhand smoke for the safety of our employees. If a home is deemed to be in violation of this policy upon arrival, no cleaning will be performed, and our cancellation policy will apply.

 

We do not move firearms to clean around or underneath them. Please secure all firearms for the safety of our employees before our arrival.

 

Entry to Building

 

All keys provided to Maid Tidy for entry into homes are stored in a safe. All door codes are stored within our secure “Jobber” app.

 

Client may opt to not give a key or door code. Because we cannot guarantee an exact time of arrival, the client must be home during their specific time frame to let the cleaning provider in/out. If no one is home, a cancellation fee will be charged. Client can choose to provide a code for keyless door entry.

If a client chooses to leave their door unlocked, place the key under a mat, or leave their house key in an unsecured place for the cleaning provider, the client releases Maid Tidy LLC from all liability that arises from damage made before or after the cleaning providers leave the premises.

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Employee Solicitation

 

When entering into an agreement for services with Maid Tidy LLC, you agree not to solicit for hire any staff member introduced to you by Maid Tidy LLC for any home-related services. If you are found to have solicited one of our staff members, please be advised that our referral/training fee is $2,500 payable to Maid Tidy LLC immediately upon employing our staff for any services to your home/business. Your cleaner(s) will also be immediately terminated.

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Move-In / Move-Out Cleans

 

Maid Tidy is not a garbage disposal company. Any items left in a home during a move-in or move-out clean are the responsibility of the homeowner to dispose of.

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Digital Media

 

Occasionally we like to take before and after pictures of specific projects worked on in your home. Interior pictures will be for our reference only and will not be published without your consent. Interior images will be focused on the room and/or damage we may find and will not be focused on personal property unless it is your personal property that was damaged and is required by our insurance to process a claim. At no point will any image include images of any person living in the home. We do respect your right to privacy.